If you have an issue or comment, please contact us ASAP (firstname.lastname@example.org), we want to help. Returns, exchanges and refunds are handled on a case-case basis. Below are some general terms and details about Borderlands Bakery's shipping and returns.
Orders are typically shipped with 3 business days of being placed.
Physical products may be returned with 10 days of purchase, butwillincur a 20% restocking fee.
If your product is defective for any reason, contact us to start a return, exchange or replacement.
We do not offer refunds on digital products.
We typically refund shipping overages of $2 or more, provided after we print your shipping label so we know actual cost.
We have a 30 day grace period for digital downloads where if you lose them within that period, we’ll replace them. Otherwise, you’ll need to purchase them again.
For international (outside of the United States) shipments, you may be charged a customs fee- we are not liable for this fee.
You release us of all liability regarding loss/delayed/damaged packages, since they are handled by the courier.
By making a purchase, you understand and agree to these terms.